Returns
NO QUIBBLE RETURNS - 100% Satisfaction Guarantee.
We want you to be 100% happy with your purchase but in the unlikely event that you wish to return please read & follow the guide below.
RETURNS
If you wish to return an item for refund / exchange please contact us to advise of return and so that we may send you details for returning. The item(s) must be returned to us within 30 days of receipt. Item(s) must be in original condition. No refund will be given for item(s) arriving after the 30 day period. We strongly advise using a traceable means of return postage. The buyer is responsible for item(s) until they are returned, no refunds are given until items arrive back with us.
Your name, address & order number MUST accompany returned item(s) as we cannot refund / exchange without them. You can find your order number in the order confirmation email. Refunds can only be made via the same payment method the order was originally placed. All refunds will be made within 7 days of receipt by us.
OVERSEAS BUYERS : Please note if we are charged custom fees ( some couriers like FedEx charge ) then this will be deducted from refund. Please mark parcel clearly as "RETURNING TO SENDER" and check with your courier / ask if you are unsure as we cannot be held responsible if you choose to use a courier service that charges and you do not mark as a return.
This refund policy does not apply to goods which have been used, damaged after delivery. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post. You assume any risk of lost, theft or damaged goods during transit and therefore we advise you take out postage insurance with your postal carrier. Maverick overland will not be responsible for parcels lost or damaged in transit. Liability is limited to a full refund on goods. Shipping costs are non refundable unless an item is damaged / faulty. International shipping costs are limited to the same value as standard Royal Mail international signed for delivery.